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Happy adventurers who loved their experience

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Paula Cid profile picture
Paula Cid
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifica que la fuente original de la reseña sea Google.
Contratamos con ellos las excursiones a Isla Mujeres e Isla Contoy, la de Chichén Itzá, Valladolid y cenote de Noolha, y también la de quads con cenotes, y la verdad es que todo fue suuuper bien. Lo pasamos genial en todas, cada una tenía algo diferente y nos llevamos muy buenos recuerdos. Además, estaba todo muy bien organizado y el trato fue muy cercano, así que estuvimos muy a gusto. Nos quedamos muy contentos de haberlas reservado con ellos. ¡Si volvemos a Riviera Maya, repetimos seguro!
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Carlos Potel Leirado profile picture
Carlos Potel Leirado
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifica que la fuente original de la reseña sea Google.
Hicimos varias excursiones con ellos en Riviera Maya y la verdad es que todo fue súper bien. Lo pasamos genial y quedamos muy contentos. Si volvemos, repetiremos con ellos seguro.
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Silvia Alvarez Fernandez profile picture
Silvia Alvarez Fernandez
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Hemos estado en punta cana un grupo y contratamos la visita a isla saona con ellos y todo fue perfecto Muy recomendable y muy buena atención 🏝️🤩
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Vicente Izquierdo profile picture
Vicente Izquierdo
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Enhorabuena a XPLORARIVIERA por las excursiones organizadas: Fantásticas. Tanto la de Tulum y Reserva natural Tankah, cenotes, kayak y tirolinas con comida en poblado Maya, como la marítima a Isla Mujeres, reciben la calificación de excelentes por guías acompañantes y planificación de las mismas. Una calificación de 10 por toda la familia que las disfrutamos.
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Helena Martínez profile picture
Helena Martínez
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifica que la fuente original de la reseña sea Google.
Empresa seria. Recomiendo contratarla, cumplieron con todo lo que ofertaban. La misma mañana nos avisaron incluso de un pequeño retraso. Excursión y acompañamiento desde un móvil desde España con asistencia y amabilidad. Recomendamos a esta compañía 💯
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Jen Bocchi profile picture
Jen Bocchi
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifica que la fuente original de la reseña sea Google.
We had the best time with this company! From the beginning the communication was so great and they made it so easy to book and listened to our needs as we had 16 people ( four families). Russel and his team took such great care of us on the tour - the ATV ride was so fun and the cenotes were amazing! What was so great is they made it a private tour for our group and we felt it was so personalized. They even made us some food at the end of our tour which was a nice unexpected surprise! We would do this again in a heart beat- it was the highlight of our trip and the coolest cenote experience without all the crowds. Thank you Jesus(Sos) for helping arrange the tour for us and Russell, Sam and the rest of the guides for an incredible day!
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Ander Irazusta profile picture
Ander Irazusta
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifica que la fuente original de la reseña sea Google.
¡Experiencia de 10 para nuestro grupo de amigos! Viajamos un grupo de 7 amigos a México y decidimos organizar todas nuestras excursiones con Xplora Riviera. No pudimos haber tomado mejor decisión. Desde el primer momento en que nos pusimos en contacto para planificar el itinerario, la atención, la cercania y la rapidez para resolver cualquier duda fueron impecables. Organizar un viaje para tanta gente no siempre es facil, pero ellos nos lo pusieron facilisimo y todo estuvo pertectamente coordinado de principio a fin. Las excursiones súper completas, puntualidad absoluta en las recogidas, grupos muy bien organizados y guias fantasticos que hicieron que cada día fuera divertidísimo e inolvidable. Nos cuidaron muchísimo durante todo el viaje. Relación calidad-precio inmejorable. Sin duda, si volvemos a México repetiremos con ellos y los recomendamos al 100% a cualquiera que viaje a la zona. ¡Muchisimas gracias por hacer de nuestras vacaciones una experiencia genial!
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Montse Franco villanova profile picture
Montse Franco villanova
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifica que la fuente original de la reseña sea Google.
Hemos contratado 3 excursiones con explore Riviera en punta cana , y no puedo estar más CONTENTA de haberlos elegido , lo más importante la puntualidad, no hemos tenido que esperar ni un solo minuto a que vinieran a recogernos , los guías , los conductores todos de 10!!!! Las espectaculares playas , la organización para poder disfrutar en cada lugar sin ir corriendo , volvería a contactar con vosotros mil veces más , súper agradecida !!!!!!
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Paula Tato G. profile picture
Paula Tato G.
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifica que la fuente original de la reseña sea Google.
Hemos reservado muchas de las excursiones de nuestro viaje a México con ellos y sin duda destacaría la buena atención. Hemos tenido un par de malentendidos con las compañías allá, y ellos lo solucionaron al momento. Destaco la amabilidad, buen rollo, cercanía y acompañamiento de Suso. Gracias por unas experiencias inolvidables!
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Why choose us?

Sustainable tourism

We enjoy each destination while taking care of it: local suppliers, respect for nature and real commitment.

Zero worries

Tours and transfers fully organized, so all you have to do is enjoy from the moment you leave your hotel.

Small groups and VIP

Small-group tours, Spanish-speaking guides and the option of custom private tours.

Quality at the best price

We strike the perfect balance between quality and price, always improving our service.

24/7 support

We’re with you before and during your trip, answering your questions and handling anything unexpected.

Xplora Riviera FAQs

How do I book your tours?

You can book our tours directly on our website and pay by credit card, debit card or PayPal. Once you’ve completed your booking, you’ll receive a confirmation within 24 to 48 hours with all the details you need to enjoy your tour. If you have any questions, our team is here to help.

What’s included in Xplora Riviera tours?

Most tours include round-trip transportation from your hotel, and full-day tours always include lunch. You can check the details of each tour in the “Included” section.

What’s not included?

Some activities don’t include federal natural reserve fees. The amount of these fees is listed in the “Not included” section of each tour, and we also show it on quotes and booking vouchers so there are no surprises. Tips and souvenirs are not included either.
You can find these details in the “Not included” section of each tour.

Is there a minimum or maximum number of people per tour?

Some tours require a minimum number of people to run. This is stated in each tour’s details.
There’s also a maximum, since transportation is limited, so we recommend booking in advance.

What happens if the weather doesn’t allow the activity to take place on the day of the tour?

All activities are subject to weather conditions. This applies especially to sea activities: if they’re canceled due to storms or rain, the decision is made by the port authority, and we’ll either reschedule your tour or refund it.
Weather may also affect certain parts of an activity. In that case no refund is possible, since any activity canceled or changed on the day of the tour is for the customer’s safety.

Do you offer any discount when booking more than one activity?

We always offer a discount when you book 3 or more tours. Plus, in our Tour Packages section you’ll find several ready-made options in case you’re not sure what to do and want a bit of everything: archaeology, snorkeling or adventure.

What time will we be picked up at the hotel?

We’ll give you the pickup time once you’ve booked, since it can vary depending on the tour, the day’s pickup route, etc.
At most hotels, pickup is in the lobby (reception); at others it’s at the entrance security gate or at another point at the hotel.

Is there free cancellation?

Under our cancellation policy, you’re entitled to a refund if you cancel more than 72 hours before the tour departs.

When do I pay for the tour, and which currencies are accepted?

To make a booking, you pay the full price of the tour, except for any federal fees that aren’t included.

Federal fees that aren’t included must be paid in cash on site on the day of the tour, in euros, US dollars or Mexican pesos. If you don’t have cash, card payment is sometimes accepted on the available card terminal, at the operator’s exchange rate plus a 5% fee. We recommend paying in euros, in bills.

Is it safe to pay by card?

We always recommend paying in cash as much as possible, or with prepaid cards. Using your credit card at established businesses is fine (although most charge a fee), but it’s best to avoid it at craft markets or street stalls.

How can you contact us?

You can reach us by phone, either by call or WhatsApp:
+34 670 098 836 – From Spain
+52 1 998 126 1269 – From Mexico
You can also reach us by email, on social media: Instagram | Facebook | LinkedIn, or through the contact form on our website.

What documents should I bring on tours?

We recommend bringing a photocopy of your passport and leaving the original safely at your hotel.
At Grupo Xcaret parks and the parks in Punta Cana, you do need to bring official ID, as you may be asked for it.

Where do you recommend exchanging money in Riviera Maya?

The best place to exchange money is at an exchange office in Playa del Carmen or Tulum, where you’ll get the best rates. If you’d rather bring local currency from home, your bank is the best option. You can also always exchange money at the airport or at your hotel.

Where do you recommend exchanging money in Punta Cana?

We recommend exchanging money at your bank before you travel, although you can also do it at the airport or at your hotel.

Should I use biodegradable sunscreen and insect repellent in Mexico?

Yes. Some places, such as Grupo Xcaret parks, are very strict about it. Mexico is also full of nature reserves where applying any product is prohibited, for example Isla Contoy or when swimming with whale sharks.
We recommend applying these products before you’re picked up and only where it’s allowed.

What are the power outlets like in Riviera Maya?

Outlets are 110V, with the same two-prong plugs used in the US.
If your devices use a different plug, you’ll need an adapter, which you can buy before your trip, at the airport or at your hotel.

What are the power outlets like in Punta Cana?

The standard voltage is 120V, with type A/B plugs and outlets.
If your devices use a different plug, we recommend buying an adapter before you travel, at the airport or at your hotel.

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