Booking Terms and Conditions

In accordance with Article 10 of Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (L.S.S.I.), it is hereby stated that XPLORA RIVIERA S.L., with Tax ID (CIF) number B 06.896.757, is the owner of this domain, www.xplorariviera.com. These terms and conditions, together with your acceptance of them in the purchase confirmation, constitute the contract between You and XPLORA RIVIERA S.L.

GENERAL PROVISIONS

As a general rule, placing an order with XPLORA RIVIERA S.L. implies acceptance of the general terms and conditions of sale set out in this document. The Customer declares, under their own responsibility, that they have read and understood these terms and conditions of sale and accept them. No stipulation made by the customer may differ from those of XPLORA RIVIERA S.L. unless it has been expressly accepted by our online sales department.

ORDERING METHODS

Customers have several ways to place their orders (at the customer’s choice):

1. Online: through www.xplorariviera.com

2. By email to: infotours@xplorariviera.com

3. By phone: (+34) 670 098 836

PRICES

Prices are expressed in euros (€). The applicable price will be the one shown at the time the customer made the purchase. Published prices are valid until the offer expires.

The company reserves the right to change product prices without prior notice.

PAYMENT METHODS:

XPLORA RIVIERA S.L. offers the following payment methods:

1. BANK TRANSFER OR DEPOSIT: If you choose this payment method, you will need to make a bank deposit, stating your first name, last name, and order number. The goods will not be shipped until the bank confirms the transfer. You may also send us an email containing a copy of the bank deposit to speed up shipping

2. CREDIT CARD: Amounts will be charged from the time the goods are shipped. For your security, the bank details you enter are encrypted and transmitted securely to the bank’s servers and then verified with the issuing bank to prevent possible fraud and abuse.

3.- PAYPAL. XPLORA RIVIERA S.L. receives the payment notification immediately, unlike other methods in which confirmation of the customer’s payment takes a few days. This payment method does not increase the price of the item. PayPal lets you pay directly without sharing your financial details online. PayPal automatically encrypts confidential data using the best technologies available on the market.

BOOKING

​

SPECIFIC TERMS FOR BOOKING ACTIVITIES, TOURS, AND GUIDED VISITS:

Bookings made by each User through the Website are subject to the specific terms applicable to each activity, tour, or guided visit. The User can find these terms in the email sent by XPLORA RIVIERA S.L. when they request information or have made a booking.

To book an activity, tour, or guided visit on a private basis, please contact XPLORA RIVIERA S.L. through the contact form available at the following link: https://xplorariviera.com/contacta-con-xplora-riviera/

The meeting point, date, time, duration, and all the information needed to enjoy the booked activity, tour, and/or guided visit are detailed in the email sent by XPLORA RIVIERA S.L. to the User.

In the confirmation email, in addition to providing all the information about the booked service, XPLORA RIVIERA S.L. may provide the User with a receipt or booking voucher for the purchased activity, tour, and/or guided visit.

Users must be punctual and arrive at the meeting point at the time and on the date indicated on their voucher, since all activities, tours, and guided visits are scheduled to depart at a specific time and the start time cannot be changed.

The durations of the activities, tours, and guided visits published on the Website are for reference only and may vary slightly depending on how the service unfolds, or due to any factor outside the control of the Provider and/or XPLORA RIVIERA S.L., such as bad weather, traffic problems, strikes, etc.

If, once at the destination, Users have any questions regarding the booked service, and in particular regarding the meeting point for the activity, tour, or visit, Users may contact XPLORA RIVIERA S.L.

XPLORA RIVIERA S.L. informs you that you may be required to hand over the voucher proving your booking of the activity before it begins. XPLORA RIVIERA S.L. will not accept any liability if the User fails to present said voucher to the Provider.

FINANCIAL TERMS OF PURCHASE

Each of the activities, tours, and guided visits offered by XPLORA RIVIERA S.L. on the Website is subject to certain specific terms, which Users can consult in the description sheet provided to them.

CANCELLATION POLICY

Without prejudice to the User’s rights regarding cancellations of package travel services to which Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws (hereinafter, the “General Law on Consumers and Users”), applies, each of the services promoted by XPLORA RIVIERA S.L. on the Website (activities, tours, guided visits, and transfers) has a specific cancellation policy, which the User can consult when contacting XPLORA RIVIERA S.L. to make a booking. In short, XPLORA RIVIERA S.L. will handle cancellations in accordance with the cancellation policy of each activity, tour, guided visit, and/or transfer.

In any case, the following cancellation terms apply:

a) Cancellations made more than 72 hours before the start of the activity: 100% of the amount paid for the activity/activities will be refunded.

b) Cancellations made less than 72 hours before the start of the activity: 30% of the amount paid for the activity/activities will be refunded.

c) Failure to show up at the indicated time and place: no refund will be issued, except where justified by an official medical certificate.

If the customer wishes to make a change, it must be made sufficiently in advance by contacting Xplora Riviera through the communication channels mentioned above.

In the event of changes to or cancellation of the tour due to force majeure, we will contact you using the phone number provided and inform you of any updates via your email address.

DISCLAIMER OF LIABILITY

You are responsible for providing accurate and complete information during the booking process. Any error in the information provided may affect the validity of the booking.

You must arrive at the agreed time. If you are traveling from abroad, it is your responsibility to ensure that you have the necessary travel documents (passport, visa, etc.) and comply with the applicable health regulations, among other requirements.

Please note that times and deadlines are calculated based on the Riviera Maya or Punta Cana time zone

Without prejudice to liability for services to which the General Law on Consumers and Users applies, and by way of example but not limitation, XPLORA RIVIERA S.L. is not liable for the following circumstances:

· i. Late cancellations made by Users. XPLORA RIVIERA S.L. will under no circumstances be responsible for refunding amounts paid by its Users when they have not met the cancellation deadline set out in the cancellation policy applicable to each service.

· ii. Delays or mistakes made by Users in getting to the meeting point of the booked activity, tour, guided visit, and/or transfer. That is, XPLORA RIVIERA S.L. will not accept any liability if the User misses the booked activity or transfer due to lack of punctuality and/or not being at the corresponding meeting point.

· iii. Cases in which the Provider denies the User access to the corresponding activity, tour, and/or guided visit because the User does not have the corresponding voucher printed on paper and/or downloaded to their mobile phone (as required in each case).

· iv. Damage and theft affecting Users and their property while enjoying the activities, tours, and guided visits and/or during the journey of the purchased transfer service.

· v. Injuries, damage, and accidents the User may suffer while enjoying the booked activity, tour, guided visit, and/or transfer, as well as injuries, damage, and accidents suffered by the User prior to the service that have prevented them from enjoying it.

· vi. Cases in which the vehicle booked for the transfer does not arrive at the pick-up point because the information provided by the User about the times and pick-up point is incorrect or ambiguous.

· vii. Missed flights, trains, buses, or any other means of transportation as a result of not having requested the transfer service within the advance notice period recommended by XPLORA RIVIERA S.L. The User is solely responsible for knowing the departure time of their flight/train/bus and requesting the pick-up service with sufficient time.

· viii. The weather conditions under which the Provider carries out the activities, tours, and guided visits booked by Users. Under no circumstances will XPLORA

RIVIERA S.L. be liable for these circumstances, and the service will therefore be deemed to have been properly provided.

· ix. The quality and suitability of the service purchased by the User.

· x. Cases in which the activities, tours, or guided visits have been completed with respect to all the points of interest included in them, even if the duration has varied slightly due to any factor outside the control of the Provider and/or XPLORA RIVIERA S.L. In this situation, the service will be deemed to have been properly provided.

· xi. Complaints and claims regarding the service purchased by the User, which must be handled with the service Provider, without prejudice to XPLORA RIVIERA S.L. being able to assist the User in addressing their claims.

Furthermore, XPLORA RIVIERA S.L. provides no warranty and shall under no circumstances be liable for damages of any kind that may arise from access to or use of the content or the Website. Among others, and by way of example and not limitation, XPLORA RIVIERA S.L. is not responsible for the following circumstances:

· xiii. Lack of availability, maintenance, and effective operation of the Website and/or its services or content, as well as damages of any kind that may result from the lack of availability or continuity of the Website’s operation.

· xiv. Technical failures attributable to third parties or to force majeure that prevent the Website from functioning properly.

· xv. Cases of force majeure, understood as the failure, suspension, or interruption of the services or use of the Website as a result of an Internet network outage, acts or omissions of third parties, or any other causes or circumstances beyond the control of XPLORA RIVIERA S.L. that prevent normal use of the Website.

· xvi. Unlawful, negligent, or fraudulent use of the Website by Users, or use contrary to the terms of these General Terms of Use or to good faith.

XPLORA RIVIERA S.L. reserves the right to take any legal action to which it is entitled against Users as a result of committing the acts described in this section and, in general, for breach of these General Terms of Use.

DATA PROTECTION

At XPLORA RIVIERA S.L., we take the protection of our customers’ data very seriously. For more information, please see our Privacy Policy.

CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE

XPLORA RIVIERA S.L. reserves the right to modify the general terms and conditions of sale without prior notice, and may change, remove, or add to both the content and services provided through it and the way in which these are presented or located on its

servers. These changes must be accepted by the User each time they make a purchase. For this reason, this page should be reviewed frequently or each time a purchase is made.

If any clause of these General Terms and Conditions of Contract is declared wholly or partially null and void or unenforceable, this will affect only that provision or the part of it that is null and void or unenforceable, with the remaining general terms and conditions continuing in full force, and such provision, or the affected part of it, being deemed not included, unless, being essential to these general terms and conditions, it must affect them in their entirety.

By using our services, you accept these terms and conditions. We recommend that you review this document periodically to stay informed of any updates. For more details about our privacy policy, please see our «Privacy Policy» section. If you have any questions, please do not hesitate to contact us.

GOVERNING LAW

These General Terms and Conditions are governed by Spanish law. For the resolution of disputes, the parties submit, at their choice and waiving any other jurisdiction, to the courts and tribunals of the user’s place of residence.

CUSTOMER SUPPORT

You can contact our customer support team by phone at

(+521) 998 126 12 69 · MEXICO

(+34) 670 098 836 · SPAIN or by email at: infotours@xplorariviera.com for any questions or issues with our booking website.